Compliance & Legal

Important Information

Western Union Business Solutions is a business unit of The Western Union Company. Services in Ireland are provided by Western Union International Bank GmbH, UK Branch and Custom House Financial (UK) Limited (which does business under the trade name of Western Union Business Solutions).

Custom House Financial (UK) Limited offers Online Foreign Exchange Services (online FX); all other services are offered by Western Union International Bank GmbH, UK Branch.

Western Union International Bank GmbH, UK Branch (WUIB) (Branch Address: 12 Appold Street, London, EC2A 2AW) is a branch of Western Union International Bank GmbH (registered in Austria, company number FN256184t, VAT Number ATU61347377, with its registered office at Schubertring 11, 1010 Vienna, Austria), which is licensed by the Austria Financial Market Authority (Finanzmarktaufsicht). WUIB is regulated by the Central Bank of Ireland for conduct of business rules.

Custom House Financial (UK) Limited (registered in England, Company Number 04380026, Registered Office Address: 12 Appold Street, London EC2A 2AW) is authorised by the Financial Conduct Authority in the United Kingdom and is regulated by the Central Bank of Ireland for conduct of business rules.

Terms and Conditions

  1. Western Union International Bank GmbH, UK Branch
    • Corporate Customers
      • Please click here to access our Terms and Conditions.
    • Personal Payments Customers
      • Please click here to access our Terms and Conditions.
  2. Custom House Financial (UK) Limited
      • Please click here to access our Terms and Conditions for our WU® Online FX Platform.

Privacy

Please click here to access our Privacy Statement. This Privacy Statement describes how Western Union collects, transfers, uses, and discloses personal information that we obtain from you when visiting and/or using this website or that we otherwise collect in connection with enrolling or providing services to our customers.

Deposit Protection Scheme

Please click here to access our information sheet for depositors.

Complaints

To file a complaint, please visit the File a Complaint page.

Contact Us

If you have any questions about the above information, please contact us.