Compliance & Legal

Important Information

Western Union Business Solutions is a business unit of The Western Union Company. Services in Ireland are provided by Western Union International Bank GmbH, UK Branch and Custom House Financial (UK) Limited (which does business under the trade name of Western Union Business Solutions).

Custom House Financial (UK) Limited offers Online Foreign Exchange Services (online FX); all other services are offered by Western Union International Bank GmbH, UK Branch.

Western Union International Bank GmbH, UK Branch

Western Union International Bank GmbH, UK Branch (WUIB) (Branch Address: 131 Finsbury Pavement, London, EC2A 1NT) is a branch of Western Union International Bank GmbH (registered in Austria, company number FN256184t, VAT Number ATU61347377, with its registered office at Schubertring 11, 1010 Vienna, Austria), which is licensed by the Austria Financial Market Authority (Finanzmarktaufsicht). WUIB is regulated by the Central Bank of Ireland for conduct of business rules.

Terms and Conditions
  • Corporate Customers
    • Please click here to access WUIB’s Terms and Conditions.
  • Personal Payments Customers
    • Please click here to access WUIB’s Terms and Conditions.

Deposit Protection Scheme

Please click here to access WUIB’s information sheet for depositors.

Complaints

To file a complaint, please visit the File a Complaint page.

Privacy

Please click here to access WUIB’s Privacy Statement. This Privacy Statement describes how WUIB collects, transfers, uses, and discloses personal information that it obtains from you when visiting and/or using this website or that WUIB otherwise collect in connection with enrolling or providing services to its customers.

Contact Us

If you have any questions about the above information, please contact us.

Custom House Financial (UK) Limited

Custom House Financial (UK) Limited (CHUK) (registered in England, Company Number 04380026, Registered Office Address: 200 Hammersmith Road, London W6 7DL) is authorised by the Financial Conduct Authority in the United Kingdom and is regulated by the Central Bank of Ireland for conduct of business rules.

Terms and Conditions

  • Please click here to access our Terms and Conditions for our WU® Online FX Platform.

Complaints

To file a complaint, please visit the File a Complaint page.

Privacy

Please click here to access CHUK’s Privacy Statement. This Privacy Statement describes how CHUK collects, transfers, uses, and discloses personal information that it obtains from you when visiting and/or using this website or that CHUK otherwise collect in connection with enrolling or providing services to its customers.

Contact Us

If you have any questions about the above information, please contact us.