Frequently Asked Questions

If you are a sole proprietor, you will need all of the following:

• Bank statement or utility bill
• A valid primary piece of government issued photo identification*
• Physical mailing address, PO boxes are not accepted

If you are a business, you will need all of the following:

• Bank statement
• List of all shareholders holding at least 25% of the company
• Proof of signing authority
• Official business documentation (ex. business license)
• Physical mailing address, PO boxes are not accepted
• A valid primary piece of identification* of one director

*Examples of acceptable identification include passport, EEA National identity card, and driver's license.

If you are signing up for a personal account, please visit and sign up through Online FX for Individuals.

After you have gone through the online application process and provided all supporting documentation, most new accounts are approved within 24 hrs.

A customer service representative will follow up with you directly if more information is required. In some cases you may be required to provide copies or further documentation.

There is no fee to start and hold an account. Fees vary by your actual transaction. Depending on the nature of your transaction, some charges may be imposed by a third party institution such as banks and payment processors. Please see the funding and payment types section for more information.

Speed varies by the options you choose. Please see the funding and payment types section for more information.

No they don't. You can send a payment directly into their bank account or as a draft (which is like a money order) through the mail. Drafts are available only in select countries.